Returns & Exchanges

We want you to be fully satisfied with your gear, which is why we offer a 30-day return policy for most items purchased directly from Fender. If your instrument or accessory doesn't meet your expectations, we make the return process simple and straightforward.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to start the process and select the items you wish to send back.

• 2.
  Print Your Label

  Once your request is authorized, we will provide a prepaid shipping label via email to ensure your gear is tracked and insured during transit.

• 3.
  Pack Your Gear

  Carefully place the item in its original protective packaging, including all manuals, cables, and accessories, to ensure it arrives in original condition.

• 4.
  Ship and Refund

  Drop off the package at any authorized carrier location; once our warehouse inspects the return, your refund will be processed to your original payment method within 7-10 business days.